VR Supplies ships merchandise to most locations within Canada.
For USA deliveries please go to vr.supplies
Important points before you get started
EXCLUSIVELY FOR BNB, VR & STR HOSPITALITY HOSTS & MANAGERS
- Free shipping? It depends on your location and product choice. Please go ahead and play around in the cart. You can get a final tally before entering sensitive payment detail. Do note, some locations are not serviced by our carrier, you may need to arrange pick-up at nearest hub or be charged for alternative service.
- Once you enter the secure "payment" section. The system converts to an encrypted platform.
- Once your order is placed an auto-confirmation is sent to your email. If you don't receive it. Be sure to check your junk/spam folder within your email inbox. Or text customer service anytime 250 864 8589
- Once the products are in the hands of the shipper, you will receive a Shipping Notification that will include the number of boxes, a tracking number and the name of the Shipper.
- Please note, the shipper is a third party. You must be proactive and TRACK your shipment's progress directly with them.
- Although we don't require an account, please note we are a B to B vendor, sales are for commercial hospitality use.
- Please appreciate that we are very much a SERVICE not just a seller. We curate exactly what your BNB needs, bring in items to our ONE warehouse and ship all in ONE shipment.
Shipping
"One order one shipment , minimal packaging is better for the environment"
Orders are shipped from our Richmond BC warehouse, either by commercial courier or freight transport. Shipping method is determined by order size. Large orders that are packed onto pallets are sent by freight and may take an additional week.
Any orders received on a business day after noon PST (Pacific Standard Time) begin the process the following business day.
Our warehouse serves hotels and is very well stocked, we are determined to package your order within 2 - 5 business days whenever possible.
Please order in time to allow for unforeseen circumstances. We recommend allowing at least 3 weeks.
Some products such as pillow & mattress protectors, duvet covers, kitchen items are brought in from neighbouring wholesalers. These items can add (on average) 3 to 15 additional business days to the process.
The warehouse is closed on weekends and holidays and between Christmas and New Years.
Shipments are picked up by commercial shipper during afternoons and begin their journey the following day. Add roughly one business day travel time per province. For example BC 1 or 2 business days, where Quebec could take up to 5-6 business days en-route. Then add another business day or two if you're not in a major urban area.
There are some locations that are simply too remote for couriers to reach at a reasonable cost. If this is the case we will contact you with alternate solutions. If you are concerned this may apply to you. Please give us a call before placing your order. Additional shipping costs may apply.
Delivery
We contract commercial freight or courier services. These services are not able to arrange delivery appointments. Please provide any special delivery instructions upon ordering. Leave instructions if no one is at the delivery address.
When you receive the shipping notification, it will include a name, (UPS or Canpar for example) a tracking number, and the number of boxes shipped.
It is the customer's responsibility to either be there to accept the package(s) or ensure there's a secure place for the parcels to be left. If neither occur, it becomes the discretion of the driver to determine whether or not to return box(s) to their depot. Unlike postal services, they may not leave a notice, and the package may be kept for pick-up.
Returns
We accept returns of unwashed, unused merchandise still in their original packaging for a refund (less 25% to cover restocking costs and banks fees) within 30 days.
Please contact us for exact mailing instructions. Repack the item securely along with the packing slip. Return the items at your expense via an insured carrier.
If items can not be returned. Please consider donating to your local shelter.
The truth about returns: NOT JUST US. Returns are rarely restocked and are either disposed of; or are sent to liquidators. Returning product is a costly, onerous endeavour for everyone in the pipeline. Please avoid whenever possible. Verify quantities and sizes ahead of time. Ask about our Sampler.
Damage or Loss
Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:
• Note it clearly (or "subject to inspection") on the delivery receipt if you're present.
• Keep your copy of the delivery receipt
• Contact orders@vrsupplies.ca within 24 hours
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging
In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears damaged. Please take pictures and get in touch within 5 days. At which time we will determine the most appropriate remedy.
Cancellations
Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.
If we cannot cancel an order because it has already been shipped, then please see our return policy.
If the order has been picked, packaged and assigned to shipper. Restocking charges may apply.
Refunds
All refunds are subject to the 3% credit card processing fee the banks charge VR Supplies upon ordering. Noting we sell exclusively to BNB's, Hotels, Short Term rentals, Vacation Rentals... We do NOT offer refunds for personal home use.
Privacy Policy
When you provide us with personal information to complete your order, it is implied that you consent to our collecting your personal information and using it for that reason.
We have enabled the "abandoned cart" reminder email. This is for your convenience, should you be interrupted part way through placing an order. It will send (once) an email link within an hour to return to the cart. Your contact information is permanently deleted after one week.
From time to time we may contact you to alert you to specials and other marketing initiatives. We always provide you with an opportunity to opt out.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Site, conducting our business, or servicing you in connection with the foregoing, so long as those parties agree to keep this information confidential.
Third party privacy policies
Copyright
All content appearing on this Web site is the property of:
VR Supplies® Copyright © VR Supplies®. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © VR Supplies®. All rights reserved.
VR Supplies® Copyright © VR Supplies®. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © VR Supplies®. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by VR Supplies®. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of VR Supplies® or any third party, except as expressly granted herein.
Miscellaneous
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. VR Supplies® and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. VR Supplies® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if VR Supplies® believes that customer conduct violates applicable law or is harmful to the interests of VR Supplies®and its subsidiaries.
