We accept returns of unwashed, unused merchandise still in their original packaging for a full refund within 30 days.
Please contact us at firstname.lastname@example.org for exact mailing instructions. Repack the item securely along with the packing slip. Return the item via an insured carrier.
Damage or Loss
Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:
• Note it clearly (or "subject to inspection") on the delivery receipt if you're present.
• Keep your copy of the delivery receipt
• Contact email@example.com within 24 hours
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging
In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears soiled or damaged. Please take pictures and get in touch within 15 days. At which time we will determine the most appropriate remedy. Noting that we stand behind our products.
Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.
If we cannot cancel an order because it has already been shipped, then please see our return policy.
When you provide us with personal information to complete your order, it is implied that you consent to our collecting your personal information and using it for that reason.
From time to time we may contact you to alert you to specials and other marketing initiatives. We always provide you with an opportunity to opt out.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Site, conducting our business, or servicing you in connection with the foregoing, so long as those parties agree to keep this information confidential.
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This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. VR Supplies® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if VR Supplies® believes that customer conduct violates applicable law or is harmful to the interests of VR Supplies®and its subsidiaries.