VR Supplies ships merchandise to most locations within Canada.
For USA deliveries please go to vr.supplies
Important points before you get started
- Free shipping? It depends on your location and product choice. Please go ahead and play around in the cart. You can get a final tally before entering sensitive payment detail.
- Once you enter the secure "payment" section. The system converts to an encrypted platform.
- Once your order is placed an auto-confirmation is sent to your email. If you don't receive it. Be sure to check your junk/spam folder within your email inbox. Or Text customer service anytime 250 864 8589
- Once the products are in the hands of the shipper, you will receive a Shipping Notification that will include the number of boxes, a tracking number and the name of the Shipper.
- Please note, the shipper is a third party. You must be proactive and TRACK your shipments progress directly with them.
"One order one shipment , minimal packaging is better for the environment"
Orders are shipped from our Richmond BC warehouse, either by commercial courier or freight transport. Shipping method is determined by order size. Large orders that are packed onto pallets are sent by freight and may take an additional week.
Any orders received on a business day after noon PST (Pacific Standard Time) begin their process the following business day.
Our warehouse is very well stocked, and we are determined to package your order within 2 - 5 business days whenever possible.
Noting.... Please order in time to allow for unforeseen circumstances. We recommend allowing at least 3 weeks.
Duvet covers are made-up (sewn) as orders come in. Other products such as pillow & mattress protectors, some kitchen items are brought in from neighbouring wholesalers. These items can add (on average) 3 to 5 additional business days to the process.
The warehouse is closed on weekends and holidays and between Christmas and New Years.
Shipments are picked up by commercial shipper during afternoons and begin their journey the following day. Add roughly one business day travel time per province. For example BC 1 or 2 business days, where Quebec could take up to 5-6 business days en-route. Then add another business day or two if you're not in a major urban area.
There are some locations that are simply too remote for couriers to reach at a reasonable cost. If this is the case we will contact you with alternate solutions. If you are concerned this may apply to you. Please give us a call before placing your order.
We contract commercial freight or courier services. These services are not able to arrange delivery appointments. Please provide any special delivery instructions upon ordering.
When you receive the shipping notification, it will include a name, (UPS or Canpar for example) a tracking number, and the number of boxes shipped.
It is the customer's responsibility to either be there to accept the package(s) or ensure there's a secure place for the parcels to be left. If neither occur, it becomes the discretion of the driver to determine whether or not to return to their depot. Unlike postal services, they may not leave a notice, and the package may be kept for pick-up.
We accept returns of unwashed, unused merchandise still in their original packaging for a full refund (less 10% to cover restocking costs) within 30 days.
Please contact us for exact mailing instructions. Repack the item securely along with the packing slip. Return the item at your expense via an insured carrier.
Damage or Loss
Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:
• Note it clearly (or "subject to inspection") on the delivery receipt if you're present.
• Keep your copy of the delivery receipt
• Contact firstname.lastname@example.org within 24 hours
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging
In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears soiled or damaged. Please take pictures and get in touch within 5 days. At which time we will determine the most appropriate remedy. Noting that we stand behind our products.
Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.
If we cannot cancel an order because it has already been shipped, then please see our return policy.
When you provide us with personal information to complete your order, it is implied that you consent to our collecting your personal information and using it for that reason.
We have enabled the "abandoned cart" reminder email. This is for your convenience, should you be interrupted part way through placing an order. It will send (once) an email link within an hour to return to the cart. Your contact information is permanently deleted after one week.
From time to time we may contact you to alert you to specials and other marketing initiatives. We always provide you with an opportunity to opt out.
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