We accept returns of unwashed, unused merchandise still in their original packaging for a refund (less 25% to cover restocking costs and banks fees) within 30 days.
Please contact us for exact mailing instructions. Repack the item securely along with the packing slip. Return the items at your expense via an insured carrier.
If items can not be returned. Please consider donating to your local shelter.
The truth about returns: NOT JUST US. Returns are rarely restocked and are either disposed of; or are sent to liquidators. Returning product is a costly, onerous endeavour for everyone in the pipeline. Please avoid whenever possible. Verify quantities and sizes ahead of time. Ask about our Sampler.
Damage or Loss
Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:
• Note it clearly (or "subject to inspection") on the delivery receipt if you're present.
• Keep your copy of the delivery receipt
• Contact firstname.lastname@example.org within 24 hours
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging
In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears damaged. Please take pictures and get in touch within 5 days. At which time we will determine the most appropriate remedy.
Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.
If we cannot cancel an order because it has already been shipped, then please see our return policy.
If the order has been picked, packaged and assigned to shipper. Restocking charges may apply.
All refunds are subject to the 3% credit card processing fee the banks charge VR Supplies upon ordering. Noting we sell exclusively to BNB's, Hotels, Short Term rentals, Vacation Rentals... We do NOT offer refunds for personal home use.
When you provide us with personal information to complete your order, it is implied that you consent to our collecting your personal information and using it for that reason.
We have enabled the "abandoned cart" reminder email. This is for your convenience, should you be interrupted part way through placing an order. It will send (once) an email link within an hour to return to the cart. Your contact information is permanently deleted after one week.
From time to time we may contact you to alert you to specials and other marketing initiatives. We always provide you with an opportunity to opt out.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Site, conducting our business, or servicing you in connection with the foregoing, so long as those parties agree to keep this information confidential.
Third party privacy policies
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Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. VR Supplies® and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. VR Supplies® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if VR Supplies® believes that customer conduct violates applicable law or is harmful to the interests of VR Supplies®and its subsidiaries.