Hotel Quality - Vacation Rental Supplies

VR Supplies ships merchandise to most locations within Canada. 
For USA deliveries please go to vrsuppliesonline.com



Important points before you get started

  1. Free shipping? It depends on your location and product choice. Please go ahead and play around in the cart. You can get a final tally before entering sensitive payment detail. 
  2. Once you enter the secure "payment" section. The system converts to an encrypted platform. 
  3. Once your order is placed an auto-confirmation is sent to your email. If you don't receive it. Be sure to check your junk/spam folder within your email inbox. Or Text customer service anytime 250  864  8589
  4. Once the products are in the hands of the shipper, you will receive a Shipping Notification that will include the number of boxes and a tracking number. 
  5. This business is owned and operated by vacation property owners and managers. Who also have an extensive background in supply chain management, quality control, purchasing and distribution. 
"We truly understand Vacation Rental (VR) owner challenges 
and are committed to supporting your venture 
by saving you precious time and expense."



Shipping and Delivery

Orders are shipped from our Richmond BC warehouse, either by ground courier or freight transport. Shipping method is determined by order size. 

Any orders received after noon PDT begin their process the following business day. 

Our warehouse is very well stocked, and we are determined to package your order within 1 - 2 business days whenever possible. 

Noting....

Duvet covers are made-up (sewn) as orders come in. Other products such as pillow & mattress protectors are brought in from neighbouring wholesalers. These items can add 3 to 5 additional business days to the process. 

The warehouse is closed on weekends and holidays and between Christmas and New Years.

Shipments are picked up during afternoons and begin their journey the following day. Add roughly one business day travel time per province. For example BC 1 or 2 business days, where Quebec could take up to 5-6 business days en-route. Then add another business day or two if you're not in a major urban area.

There are some locations that are simply too remote for couriers to reach at a reasonable cost. If this is the case we will contact you with alternate solutions. If you are concerned this may apply to you. Please give us a call before placing your order. 

Return Policy

We accept returns of unwashed, unused merchandise still in their original packaging for a full refund within 30 days.

Please contact us at orders@vrsupplies.ca for exact mailing instructions. Repack the item securely along with the packing slip. Return the item via an insured carrier. 

Damage or Loss

Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:

•    Note it clearly (or "subject to inspection") on the delivery receipt if you're present. 
•    Keep your copy of the delivery receipt
•    Contact orders@vrsupplies.ca within 24 hours
•    Keep the damaged packing materials for inspection
•    Take pictures of the damaged items and packaging     

In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears soiled or damaged.  Please take pictures and get in touch within 5 days. At which time we will determine the most appropriate remedy. Noting that we stand behind our products.

Cancellations

Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.

If we cannot cancel an order because it has already been shipped, then please see our return policy.  
            

Privacy Policy

When you provide us with personal information to complete your order, it is implied that you consent to our collecting your personal information and using it for that reason.

From time to time we may contact you to alert you to specials and other marketing initiatives. We always provide you with an opportunity to opt out. 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating the Site, conducting our business, or servicing you in connection with the foregoing, so long as those parties agree to keep this information confidential. 

Third party privacy policies 


Copyright

All content appearing on this Web site is the property of:
VR Supplies® Copyright © 2015 VR Supplies®. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2018 VR Supplies®. All rights reserved.

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by VR Supplies®. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of VR Supplies® or any third party, except as expressly granted herein.

Miscellaneous

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. VR Supplies® and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. VR Supplies® and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if VR Supplies® believes that customer conduct violates applicable law or is harmful to the interests of VR Supplies®and its subsidiaries.